IT & Telecommunications
BPO Nextdoor has extensive experience in implementing various telecommunications and IT projects. Our team of qualified specialists is happy to take on any tasks in this domain, regardless of their level of complexity and scope of work.
IT & Telecommunications
Thanks to an integrated approach and analysis of customer needs, we choose the best strategy and technology to achieve the set goal in the telecommunications industry.
BPO Nextdoor offers comprehensive solutions in the field of telecommunications. With telecom business process outsourcing, you will be able to focus specifically on the areas that contribute to the development of your telecom company and the growth of its profits.
Our main telecommunication outsourcing services are:
Data processing services
Our telecom business process outsourcing (BPO) services are especially relevant for companies with large-scale databases. We provide not only easy access to all necessary information but also the reliability of its storage. Your customers’ information will be safe and protected from online fraudsters. Our telecom bpo services can facilitate companies to keep their customers happy by answering them as quickly as possible.
Our team performs these types of work:
• Data Entry (process relevant information from invoices, forms, questionnaire and other types of business information and enter it into suitable file formats or online databases as per your business needs);
• Data Сleansing (removal of incorrect information, as well as inaccurate, repetitive and irrelevant data that take up your space and confuse when you are looking for something you need);
• Data Verification (account verification, personal data such as an address, phone number, email, code verification, CRM systems, etc)
• Checking Customer Data and eliminating errors.
Customer Support Services
Our agents are experienced in telecom bpo services and they have the proper skills to provide effective support:
• “Level 1 & 2 Support”. We research, diagnosing, troubleshooting, and providing solutions to resolve customers’ issues.
• Complaint Management. Our customer support agents review customer complaints, replying and managing them by email or other channels.
Our team uses the latest management tools for its work and provides outsourcing solutions for the telecommunications industry. They help you to find, attract and convert potential customers into real ones. In addition, we specialize in sales statistics and analytics. What does it mean? Our specialists use a sales strategy based on the latest technologies, for instance, lead generation services. As for our outbound sales, they are carried out via calls or mailing to email addresses. When our work is done, we present reports in real-time.
Technical oriented support services
We are always ready to provide remote assistance and expert advice for those in need. Our specialists manage and monitor servers, networks, databases while sitting at a remote service station. SQL database administrators provide adaptation of databases to the specifics of your business and change the data as your company grows and develops. Our technical support specialists make sure that your website is regularly updated. First, it helps to strengthen the competitive position of your business in the market. And secondly, an active website with up-to-date information increases the confidence of customers in its stability and effective work.
We also provide support in Magento/WordPress development for your business. Many businesses need these services to improve their performance and content management:
• Magento is one of the most popular and efficient CMS (Content Management Systems) in the world. This platform is characterized by its impressive functionality, extensibility and scaling. Today, more than 250,000 sites around the world use Magento, and with the help of our specialists, your company will be able to add to this impressive list.
• WordPress is another popular website content management system. Owners of web resources, authors, and editors who use this platform’s services can fill their site with content even without special knowledge in the field of programming. But our partners don’t need to waste their time on this because our team takes over all the responsibilities for WordPress development.
In the modern world, it is difficult to run a business, beat your competition, and increase your customer base without that technology.
Our partners don’t need to master the basics of programming and delve into the complexity of the CMS, since our team of specialists will cope with this task in no time.
Working with us, you get a reliable vendor of outsourcing services. You will have the opportunity to quickly solve all current tasks, as well as get qualified assistance in strategic planning and development of the IT infrastructure of your business on a regular basis.
Contact us to get more information.
What benefits await our partners?
Our team of professionals will help partner telecom companies to fulfill three important tasks that each business pursues, regardless of the specifics of its work. These are the following:
Improvement of your products and services. There is a so-called chain reaction here: we improve the quality of our outsourcing services on a regular basis, so we work for the benefit of our business partners, thereby contributing to the development of their business. Our team will help your company take top positions in the telecommunications industry and attract new customers.
Identifying needs of your customers. Having identified what your customers want, you can develop faster and more efficient ways to meet their needs, which contributes to the growth of your company’s profits, as well as attracting a new audience.
Growth of sales and increase of profit. We are happy to help our partners achieve this goal.
Would you like to know more about cooperation with BPO Nextdoor?
For more information, please contact our team using the online form and we will be happy to answer your questions.
There are several weighty arguments why you should cooperate with us:
Our team of qualified specialists is aimed at long-term and mutually beneficial partnerships, as well as a personalized approach to each client. Contact us, and we will decide how we can accomplish all your IT and telecommunications tasks together.