Legal & Privacy
Legal and Privacy
Information we collect about you
We collect information about you such as your full name, email address, place of work (company name), or similar, when you submit information through a form on the website or otherwise making this information available for us. Our website is not directed to children under the age of 16, and we do not knowingly collect personal data from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access the website at any time or in any manner.
In the course of the relationship with certain clients, we may process personally identifiable information on behalf of them. The categories of personal data we handle solely depend on the needs of a particular client and the nature of the services provided to them. For example, such personal data may include:
- biographical information such as name and date of birth;
- contact information such as email address and phone number;
- place of residence; and
- any other information our client chooses to share with us with the purposes of receiving our services.
As a Data Controller, we process personal data because:
- it is necessary for the performance of a service contract with our clients or in order to take steps prior to entering into a contract;
- the processing is necessary for the purposes of our legitimate interests.
As a Data Processor, we process the client data based on the instructions of the party that provides it to us.
How the information about you is used
We use the information that we collect to operate and maintain our website and to provide the services and information that you request, to respond to your comments, questions and concerns. We can also send you marketing offers and updates, updates about BPO Nextdoor, events and webinars announcements and corporate blog posts, where we have obtained your consent. You may from time to time receive information that informs you about BPO Nextdoor`s products and services related to your field of interest. If you have consented to receive marketing, you have a right at any time to stop us from contacting you for marketing purposes. You may unsubscribe or update your email preferences at any time by following the instructions contained within the email or by sending an email to the address provided in the Contact Us section.
The client data sent to BPO Nextdoor by our customers is used exclusively for the purposes of providing services for which they have contracted with us.
If you wish to access or amend any personal data we hold about you, or to request that we delete or transfer any information about you, or block any data we hold in violation of the law, you may contact us as set forth in the Contact Us section. We will handle your request as required by law. At any time, you may object to the processing of your personal data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us as set forth in the Contact Us section.
Data processing and transfer
In addition to BPO Nextdoor, in some cases, personal data may be accessible to certain types of persons in charge, involved with the operation of the website or external parties (such as third-party technical service providers, IP telephony, ticketing management software, (email) hosting providers, communications agencies) appointed, if necessary, as data processors by BPO Nextdoor. These third parties may have access to, or process personal data as part of providing those services for us. Our contracts with them require them to maintain the confidentiality of such information. Your information collected through the BPO Nextdoor services may be stored and processed in the Europe, United States or Ukraine or any other country in which BPO Nextdoor or its subsidiaries, affiliates or service providers maintain facilities. BPO Nextdoor may transfer information that we collect about you, including personal data, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We will comply with GDPR requirements providing adequate protection for the transfer of personal data from Europe to third parties, in particular, will enter into the standard contractual clauses approved by the European Commission.
We keep your personal data for as long as it is necessary to do so to fulfill the purposes for which it was collected as described above. The criteria we use to determine data retention periods for personal data includes the following: retention in accordance with legal and regulatory requirements. We may retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse.
We endeavor to use appropriate technical and physical security measures to protect your personal data which is transmitted, stored or otherwise processed by us, from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access.
We take the processing of the client data particularly serious. With the intent to ensure a high level of protection, confidentiality and integrity of the client data, BPO Nextdoor has developed and implemented a number of security-related policies as well as other protective measures such as employee training and testing.
Right to Complaint
You have the right to lodge a complaint with the relevant data protection authority if you consider that the processing of personal data relating to you infringes the General Data Protection Regulation.
Details of the specific cookies we use are set out below.
What are cookies and how do they work?
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. However, you will not be able to take full advantage of our website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.
You can read more about cookies at www.aboutcookies.org
What sort of cookies do we use?
We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate purposes to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our website. This enables us, subject to your choices and preferences, to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
When do our cookies expire?
Except for strictly necessary cookies, all cookies used on our site will expire no later than 2 years after collection.
How do you disable cookies?
The effect of disabling cookies depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. See below for details of how to use common types of browser to disable cookies.
Disabling cookies in Internet Explorer
- Choose the menu “tools” then “Internet Options”
- Click on the “privacy” tab
- Select the setting the appropriate setting
Disabling cookies in Google Chrome
- Choose Settings> Advanced
- Under “Privacy and security,” click “Content settings”.
- Click “Cookies”
Disabling cookies in Safari
- Choose Preferences > Privacy
- Click on “Remove all Website Data”
Disabling cookies in Firefox
- Choose the menu “tools” then “Options”
- Click on the icon “privacy”
- Find the menu “cookie” and select the relevant options
How to get help