Since the beginning of the russian aggression in Ukraine, we, at BPO Nextdoor, continue our work for the benefit of Ukraine and fulfill all our obligations to our clients and partners, while maintaining an excellent service level.
👌 We have worked every day – without any cases of missed deadlines or suspended projects.
🏠 We open new departments in Poland to ensure continued uninterrupted work and to keep our employees safe.
💪🏻 We continue to work and support Ukraine’s economy and fight for our freedom and the success of our clients.
Stand with Ukraine! Learn more about how to help Ukraine now!
Image & Video Edition
We have a team of graphic designers that can improve images or videos for web, also create animation as well as 2D and 3D models.
Our technical team has experience in WordPress, Magento development, and support. Also, we provide SEO optimization for websites.
Why BPO Nextdoor?
BPO Nextdoor, a European business process outsourcing company, provides services, including data analytics, call center, social media monitoring/analysis, back-office and customer services worldwide.
BPO Nextdoor is a business division of The Edvantis Group which has over 18 years of successful history supplying outsourcing services to Western European and North American companies.
BPO service provider since 2012
High quality BPO services at affordable prices
Outsourcing BPO services for customers : EU, UK, USA
BPO provider in 15 European languages
Location : (Western Europe, Lviv Ukraine)
BPO Nextdoor is flexible in possible cooperation models to perfectly tailor our BPO services to the specific needs of each client. Depending on the desired level of control and integration, we propose 3 flexible cooperation models:
Project-based cooperation (PbC)
PbC is the best match if requirements are clearly defined and well suited for pilot projects. Usually billed at an agreed-upon fixed price or an all-inclusive hourly rate.
Dedicated team (DT)
DT is the best match if you wish to have a team working according to your requirements but don’t want to spend time on its internal organizational issues. The standard DT pricing is a fixed monthly, per full-time employee fee (other arrangements possible).
BOT is right for you if you plan to have your own legal entity in the future but would like to start quickly, cost-efficiently and risk-free with a competent business process outsourcing partner while maintaining a buy-out option.
How it works
The discussion of tasks, requirements and solutions
Contact us and we will organize an online/offline meeting. We will discuss your needs, tasks, requirements and offer you the most economically convenient services and business process outsourcing solutions.
We will review cooperation models, and adapt them as closely as possible to your business functions, needs and wishes.
We sign a contract and appoint a project manager
After agreeing on the details – we sign an agreement contract to launch the project in the pilot phase. We appoint a qualified coordinator responsible for launching the project.
RAMP-UP & TRAINING
Team and Training
The HR department selects candidates, conducts tests, and forms a team of qualified personnel in accordance with mutually agreed conditions.
The training can be carried out either by our team or by your department.
The team starts to work in live phase
The team begins to perform specific tasks. KPIs are actively measured in combination with the Learning Curve and QA performance.
Expansion of cooperation
We readily welcome new challenges as well as the scaling up of cooperation.
Full compliance with ISO 27001 international standard
Possibility of assigning a data protection officer from the client’s country
Compliance with European Union legal regulations (GDPR)
The data physically remain at the client’s offices
Data security partner Arzinger is rated second in the TOP Ukrainian law firms
Lviv universities produce graduates who are top linguists, economists, accountants, software developers, mathematicians, and designers with advanced English skills while German ranks as the second most popular Western European language. Spanish, French and Italian languages are also quite popular with graduates. Most Lviv citizens speak fluent Russian and Ukrainian. BPO Nextdoor has so far finished projects in 15 European languages. Therefore, BPO Nextdoor is ideally positioned to help you tap into the attractive resource pool available in Lviv.