Our services
Data Processing
A detail-oriented and analytical team supports you with data analytics, etc., as well as document-related tasks. Our data entry solutions can optimize your business functions. Learn more
Media Monitoring
A professional BPO team of media analysts monitors social media and analyzes online and offline media according to your requirements, improving your core business. Learn more
Customer Services
A dedicated multilingual team handles your customer and technical support. Our call center works with care and 24/7. We can provide proper process management. Learn more
Image & Video Edition
We have a team of graphic designers that can improve images or videos for web, also create animation as well as 2D and 3D models.
Website Optimization
Our technical team has experience in WordPress, Magento development, and support. Also, we provide SEO optimization for websites.
Back Office Services
Our specialists promote your success of business activity with the well elaborate interaction of the two integral components – the back office and the front office. Learn more
Why BPO Nextdoor?
BPO Nextdoor, a European business process outsourcing company, provides services, including data analytics, call center, social media monitoring/analysis, back-office and customer services worldwide.
BPO Nextdoor is a business division of The Edvantis Group which has over 18 years of successful history supplying outsourcing services to Western European and North American companies.
BPO service provider since 2012
150+ employees
High quality BPO services at affordable prices
Outsourcing BPO services for customers : EU, UK, USA
BPO provider in 15 European languages
Location : (Western Europe, Lviv Ukraine)
Cooperation Models
BPO Nextdoor is flexible in possible cooperation models to perfectly tailor our BPO services to the specific needs of each client. Depending on the desired level of control and integration, we propose 3 flexible cooperation models:
Project-based cooperation (PbC)
PbC is the best match if requirements are clearly defined and well suited for pilot projects. Usually billed at an agreed-upon fixed price or an all-inclusive hourly rate.
Dedicated team (DT)
DT is the best match if you wish to have a team working according to your requirements but don’t want to spend time on its internal organizational issues. The standard DT pricing is a fixed monthly, per full-time employee fee (other arrangements possible).
Build-Operate-Transfer (BOT)
BOT is right for you if you plan to have your own legal entity in the future but would like to start quickly, cost-efficiently and risk-free with a competent business process outsourcing partner while maintaining a buy-out option.
How it works
BECOMING ACQUAINTED
The discussion of tasks, requirements and solutions
Contact us and we will organize an online/offline meeting. We will discuss your needs, tasks, requirements and offer you the most economically convenient services and business process outsourcing solutions.
We will review cooperation models, and adapt them as closely as possible to your business functions, needs and wishes.
LAUNCHING
We sign a contract and appoint a project manager
After agreeing on the details – we sign an agreement contract to launch the project in the pilot phase. We appoint a qualified coordinator responsible for launching the project.
RAMP-UP & TRAINING
Team and Training
The HR department selects candidates, conducts tests, and forms a team of qualified personnel in accordance with mutually agreed conditions.
The training can be carried out either by our team or by your department.
GO LIVE
The team starts to work in live phase
The team begins to perform specific tasks. KPIs are actively measured in combination with the Learning Curve and QA performance.
GROWTH
Expansion of cooperation
We readily welcome new challenges as well as the scaling up of cooperation.
Contact us
Data Security
Full compliance with ISO 27001 international standard
Possibility of assigning a data protection officer from the client’s country
Compliance with European Union legal regulations (GDPR)
The data physically remain at the client’s offices
Data security partner Arzinger is rated second in the TOP Ukrainian law firms
Location
Lviv universities produce graduates who are top linguists, economists, accountants, software developers, mathematicians, and designers with advanced English skills while German ranks as the second most popular Western European language. Spanish, French and Italian languages are also quite popular with graduates. Most Lviv citizens speak fluent Russian and Ukrainian. BPO Nextdoor has so far finished projects in 15 European languages. Therefore, BPO Nextdoor is ideally positioned to help you tap into the attractive resource pool available in Lviv.
Video from Lviv Convention Bureau on YouTube
Well-established educational center (over 150 000 students)
Cultural and geographical proximity to Western countries (modern international airport with direct flights to Munich, Vienna, Warsaw, etc.)
One of the top IT-BPO outsourcing destinations in Europe, the Middle East & Africa (according to KPMG)
Significantly lower labor costs for BPO services compared to similar EU-cities in Eastern Europe
No visa required to come to Lviv
Convenient travel connections (modern international airport with direct flights to Munich, Vienna, Warsaw, etc.)
Less than 100 km from the Polish border
One of the top European cities in terms of cost-effectiveness (according to Financial Times)
We will be glad to help you organize your business trip to Lviv to discuss our cooperation opportunities.
