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Technical support outsourcing services

We effectively handle troubleshooting and alleviate accurate solutions for your customers, including :
  • Enhancement diagnostic and reporting capabilities on application-related topics with reusable SQL and scripts
  • Interaction with clients to gather the necessary information to troubleshoot and provide timely resolution of escalated tickets.
  • Identification and escalation account management issues appropriately
  • Evaluation database-level problems
  • Ticket management, SLA, and Customer Satisfaction goals evaluation
  • Identification, testing, and thoroughly document base product defects and enhancements in JIRA or other environments

We can help your IT-department by providing basic help desk services. You will notice an improvement in customer engagement and quality of services in your company. We apply a performance-based remuneration system, adequate training and quality processes control to ensure that all your requirements and expectations are met.

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