Technical support outsourcing services
We effectively handle troubleshooting and alleviate accurate solutions for your customers, including :
- Enhancement diagnostic and reporting capabilities on application-related topics with reusable SQL and scripts
- Interaction with clients to gather the necessary information to troubleshoot and provide timely resolution of escalated tickets.
- Identification and escalation account management issues appropriately
- Evaluation database-level problems
- Ticket management, SLA, and Customer Satisfaction goals evaluation
- Identification, testing, and thoroughly document base product defects and enhancements in JIRA or other environments
We can help your IT-department by providing basic help desk services. You will notice an improvement in customer engagement and quality of services in your company. We apply a performance-based remuneration system, adequate training and quality processes control to ensure that all your requirements and expectations are met.
