Contact Center

 

A dedicated multilingual team handles contacts with your customers 24/7, 365 days a year. The main languages we work with are English, German, Polish, Russian and Ukrainian while French, Italian and Spanish are also possible. We combine our modern technology, skilled people and effective processes to deliver end-to-end solutions tailored for each client. Below are some examples of the contact center services we provide:

 

Inbound:

  • Customer support (phone, email, chat)
  • Claims processing
  • Helpdesk / Technical support
  •  

Outbound:

  • Client survey
  • Address validation
  • Up-selling and cross-selling

We apply a performance-based remuneration system, adequate training and quality processes control to ensure that all your requirements and expectations are met.

To find out more about our Call Center & CRM services, please feel free to contact us.