OCR-check & EPUB-creation support for a Fortune 250 company from USA
The Client needed a reliable and flexible team reaching 100 team members at peak times with advanced English and German skills to transform and format content from print media into a digital format and to make sure that it was displayed on diverse mobile devices without errors.
Benefits for the Client
Timing. Tough daily and hourly deadlines required well-structured operational processes and discipline 7 days per week.
Performance incentive. Individual performance metrics were linked with individual remuneration which resulted in continuous team improvement.
Quality control. To enforce a zero-tolerance policy for errors, we organized a quality control sub-team, which was aware of typical shortcomings.
FAQ-system. We implemented the FAQ automation system, which ensured the elimination of duplicated questions to the Client in the future.
Training system. An effective training and knowledge-transfer procedure resulted in zero disturbance of the workflow during the personnel changes/substitutions.